Terms and Conditions

Fidelity Store – Terms & Conditions & Returns Policy

1. Introduction

Welcome to Fidelity Store!
Fidelity Store is owned and operated by Fidelity Store Ltd, UK. By accessing and using this website (https://fidelitystore.bargains), you agree to comply with and be bound by the terms and conditions outlined herein.

Registered Office Address:
39b West Avenue South, Chellaston, Derby, United Kingdom, DE73 5SH
Company Number: 10921274 VAT number: GB 367183768

2. Definitions

  • “Client”, “You”, “Your” – refers to you, the person accessing this website.

  • “The Company”, “Ourselves”, “We”, “Our”, “Us” – refers to Fidelity Store Ltd.

  • “Party”, “Parties” – refers to both the Client and ourselves.

3. Website Terms of Use

3.1 Acceptance of Terms

By using this website, you accept these terms and conditions in full. If you do not agree, please do not continue to use our site.

3.2 Cookies

We use cookies to enhance user experience. By using our site, you consent to the use of cookies in accordance with our Privacy Policy.

3.3 Intellectual Property

All content on this site is owned by Fidelity Store or its licensors. You may view or print pages for personal use only.

You may not:

  • Republish, sell, rent or reproduce material from this website

  • Redistribute content without express permission

4. User-Generated Content

4.1 Comments

Users may post comments where enabled. These do not reflect the views of Fidelity Store. We reserve the right to moderate or remove comments.

By posting a comment, you confirm:

  • You have the right to post the content

  • The content is not defamatory or unlawful

  • You grant us a license to use and reproduce the comment in any form

5. Linking Policy

Certain organizations may link to our website without prior written approval. Conditions apply:

  • Links must not be misleading

  • They must not imply sponsorship or endorsement without consent

  • They must fit the context of the linking site

We reserve the right to request removal of any link at any time.

6. Liability Disclaimer

To the maximum extent allowed by law:

  • We do not guarantee the completeness or accuracy of website content

  • We are not liable for any loss or damage arising from website use

7. Return & Refund Policy

7.1 Return Due to Change of Mind

We accept returns within 30 days of receipt if the item is:

  • In original packaging

  • Unused and in resellable condition

Jewellery cannot be returned after being worn.
Customers cover return shipping and arrange their own return. Refunds are processed as store credit. Shipping fees are non-refundable.

7.2 Warranty Returns

We honor valid warranty claims within 12 months. Customers must:

  • Prepay return shipping (refundable upon approval)

  • Allow time for manufacturer processing

If not repairable, you may choose:

  • A new replacement

  • A newer model replacement

8. Shipping & Delivery

8.1 Shipping Costs

Calculated at checkout:

  • Standard UK (3–5 days): Free

  • Next Day UK: £4.99

  • EU (7–14 days): £15

  • Worldwide (7–21 days): £25

  • Expedited Worldwide (5–7 days): £45

8.2 Processing Times

  • Orders before 2 PM dispatched same day

  • Orders after 2 PM processed next business day

8.3 Address Changes

We accept address changes before dispatch.

8.4 Delayed Delivery

If delivery time exceeds expectations, contact us to investigate.

9. Order Cancellations

You may cancel your order any time before dispatch. If already dispatched, refer to the returns policy.

10. Import Duties & Taxes

International customers may be liable for import taxes and duties. If refused, goods are returned at your expense. Only the item value is refunded (excluding shipping costs).

11. Insurance & Lost Parcels

  • All parcels are insured up to courier-declared value

  • If a parcel is lost, we will process a refund or replacement once the courier confirms

12. Customer Service

If you need support, please contact us at:
📨 fidelitystore.bargains/contact/